Their next court date, without a phone call
The client portal in Compass by WattReach shows each client their attorney, their case, the next court date and whether they must appear, signed in with a code sent by email.
The questions clients call about, answered
Where WattReach switches the portal on for a firm, each client sees the cases on their file: the attorney, the case number and court, past dates and their outcomes, the next date with its place and whether they must appear, and any fines. Clients sign in with a six-digit code sent to the email on their file, so there is no password to forget.
What you get
The next date, plainly.
When and where, and whether the client must appear.
Every case in one place.
A client with more than one case sees each one, open or closed, with its history.
Only their own file.
A sign-in code goes only to an address on exactly one client file. Codes expire after ten minutes, and a session lasts seven days.
One record.
The portal reads the same matter your team keeps, so a date changed in Compass is the date the client sees.
Their attorney, by name.
Each case shows the attorney on it, with a link to the attorney's page on your site.
Questions
What is a law firm client portal?
A law firm client portal is a page where a client can see their own matter without calling the office. In Compass by WattReach it shows the attorney, the case, past dates and outcomes, the next court date and whether the client must appear.
How do clients sign in?
Clients sign in with a six-digit code emailed to the address on their file, with no password to remember. Each code expires after ten minutes.
What can a client see in the portal?
A client sees the cases on their file: the attorney, the case number and court, past dates with outcomes, the next date with its place and whether they must appear, and any fines.
Can clients upload documents or message us through the portal?
No, the portal shows the case and its dates. Clients email the firm, and your team can write to them from the client file, where replies are filed.